Privacy Policy

Privacy Policy – Shapewear by Lilia

This Privacy Policy explains how Shapewear by Lilia (“we,” “us,” or “our”) collects, uses, and protects your personal information when you visit our website, use our services, or make a purchase. By accessing or using our website, you confirm that you have read and understood this Privacy Policy and agree to the collection and use of your personal information as described herein.

We collect different types of personal information depending on how you interact with us. This may include your name, billing and shipping address, phone number, and email address, as well as payment details such as credit or debit card information and transaction history. If you create an account, we may also collect your login credentials, preferences, and settings. We keep records of your orders, returns, and exchanges, along with any communications you send to us. In addition, we automatically collect device and usage data, including your IP address, browser type, and interactions with our website. Some of this information is gathered through cookies and similar technologies.

We use this information to provide and operate our services, including processing your orders, arranging delivery, and handling returns and customer support. Your data also allows us to personalise your shopping experience by remembering your preferences and recommending products you may like. We may use your information for marketing purposes, such as sending promotional emails or showing you relevant advertisements online. You may opt out of marketing communications at any time. We also use your information to maintain security, prevent fraud, and comply with legal obligations.

In certain cases, we may share your personal information. We share data with Shopify, which hosts our store and processes information on our behalf, and with service providers such as payment processors, shipping companies, IT support, and analytics providers. We may also share information with marketing partners to deliver personalised advertising, in compliance with applicable law. In addition, we may disclose your information if required to do so by law, to enforce our Terms of Service, or in connection with a business transfer such as a merger or sale.

Because we use Shopify and other third-party providers, your information may be transferred outside of your country of residence. These transfers are safeguarded using standard contractual clauses or other legal mechanisms where required. We retain your personal information only as long as necessary to provide services to you, meet legal requirements, resolve disputes, or enforce agreements.

Depending on your location, you may have rights over your personal information, including the right to access, correct, or delete data, to request a copy of your information, or to object to certain uses such as direct marketing. Where we rely on consent to process your information, you have the right to withdraw that consent. To exercise your rights, please contact us at support@shapewearbylilia.com. We may need to verify your identity before completing your request.

Our services are not directed to children under the age of majority in your jurisdiction, and we do not knowingly collect data from them. If you believe a child has provided us with personal information, please contact us and we will delete it.

We take appropriate technical and organisational measures to protect your information, but no system is completely secure, and we cannot guarantee absolute protection. Please use secure channels when sharing sensitive details with us.

We may update this Privacy Policy from time to time to reflect changes in our practices, operational needs, or legal requirements. Updates will be published on this page with a new “Effective Date.”

If you have any questions about this Privacy Policy or how your data is handled, you can reach us at support@shapewearbylilia.com.